Customer Support

Support

Drop us a line

We are a start-up company with just three employees, which means we need all the help we can get. Send us a note on things you like, things we can do things better, or ways to better meet your needs as an athletic apparel manufacturer. We also love to make new partnerships with athletes, charities, or local causes that align with our values, and help us build of a community of athletes changing the world.

585-360-4500
Aroque Athletic
15 Fairhaven Road
Brighton, NY 14610

Returns

All of the products go through a rigorous quality inspection prior to shipment to ensure they are to the highest standards. We are confident that you will be happy with your purchase; however, if you are not happy with our products we will issue a replacement or refund assuming they are returned within 14 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.

To initiate a return please request a shipping label from returns@aroque.com indicating the reason for the return, and ensure the good are shipped back to Aroque within the time period designated within our return policy.

Return Policy

  • All returned items must be unworn, unwashed, complete with original tags and packaging.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • Please refer to our Terms and Conditions for further information on returns.
  • Contact Us

    For additional assistance with product information or your purchase, please Contact Us.